In general, please allow up to two weeks processing time before your order will be shipped. All of our products are handmade, most being made to order, and we can only work so fast. Parcels are generally dispatched on Tuesdays and Fridays, however additional dispatches may be made during busy periods. Depending on what you’ve ordered and what time you place the order, your parcel may be shipped the same day! Larger orders, made to order jewellery and custom pieces may also take longer to process. Any potential delays to processing time will be publicised. Find out more on our Shipping & Returns page.

All orders are sent with tracked shipping. Standard delivery (48 Hour tracked) costs £2.50 on orders up to £50 and is free on orders over £50. Upgrades are available for 24 Hour Tracked shipping for £5 on orders up to £50 and £2 on orders over £50. Please note that we will try our best to ship your order as soon as possible but processing time remains 5 working working days (on average). See the FAQ above and our Shipping & Returns page for more information.

We currently ship to the US, Switzerland, Australia, New Zealand and Canada via Etsy but unfortunately not on here. Each country and state (and in some cases counties) have their own import laws and taxes and they’re constantly changing. If we got something wrong on here there could be consequences for us and for you and we want to avoid that at all costs! Luckily sales taxes are built in on Etsy, hence why we have shipping open to select countries. Due to complications following Brexit, we are no longer able to ship to the EU. As a small business of only one person, it is not currently possible to know and comply with all of the import laws for each country. If this situation should change in the future, shipping will be available via Etsy.

If this is the case, we’re so sorry! We want everyone to have a great experience with us and are committed to fixing any problems you may have. Please get in contact with us if your order is damaged or something is missing on arrival, or if it doesn’t arrive at all. We will do everything we can to make sure you receive what you paid for. Pieces which are marbled or from a slab (i.e. marble homewares, CRYPT snake print studs) look different each time they’re made so the item you receive may not look exactly like the one pictured on the listing. We try to ensure the photos on our website and social media sites are representative of our products. This may involve editing the photos to combat unflattering lighting or to balance the colouring. Chainmail pieces are measured hanging at their maximum length for consistency. Each chainmail weave has a different amount of stretch so measuring flat will not yield accurate measurements. If you believe you have received a piece which is not the correct length, please measure hanging against a solid ruler or tape measure before contacting us. If your piece is the correct length but doesn't fit comfortably, contact us via email to discuss an adjustment. Please note that we cannot be held responsible for any damage caused to our products through shipping or negligence. Our products are durable and are stress tested to ensure a long life, however there are limits to what they can withstand in regards to pressure, impact, heat and oils. Check our care page for more info on how to look after your Bad Times products.

We cannot accept returns for pierced jewellery or clips-ons due to hygiene reasons. All other items can be returned within 30 days of purchase. Refunds will be processed once the item has returned to our HQ. It is the buyer’s responsibility to pay for the shipping for the item to be returned. Items must be returned in their original condition, i.e. no damage caused by the buyer, and in original packaging where possible. If original packaging is not available, please ensure the new packaging provides adequate protection for the item. If the item is damaged in transit and it has not been adequately packaged, the refund may not be approved. Find out more on our Shipping and Returns page.

Please contact us via email if your made-to-order bracelet or necklace does not fit. It is the customer’s responsibility to ensure the correct measurement is supplied to us when ordering, however we understand bodies may change shape and size over time. Adjustments will be considered on a case by case basis, taking into account the item in question, the date of purchase and the size of the adjustment needed. Some requests may be denied, i.e. adjustments which turn a bracelet into a necklace. Chainmail pieces are measured hanging at their maximum length for consistency. Each chainmail weave has a different amount of stretch so measuring flat will not yield accurate measurements. Thicker chains need to be longer than the circumference of your neck/wrist to be able to close; a measuring guide is provided on each listing for reference. If you believe you have received a piece which is not the correct length, please measure hanging against a solid ruler or tape measure before contacting us. If your piece is the correct length but doesn't fit comfortably, contact us via email to discuss an adjustment. It is the customer’s responsibility to pay for postage for both directions if requesting an adjustment. Please note that necklaces on a chain (i.e. NORTH, ARIES etc) may incur additional charges for adjustments as the chain cannot be made longer without recutting from the spool. Find out more on our Shipping & Returns page.

Yes! Drop us a message before you checkout if you live local to Chelmsford or if you happen to be passing through in the near future and we will send you a custom code to remove shipping fees from your order. We don’t have a physical shop so we can arrange a date/time and location, i.e. somewhere in the town, for the handover. If you live local to Chelmsford and would like to have your order hand delivered, select the local delivery option at the checkout. This option is cheaper than regular shipping but still incurs a cost to cover petrol and time spent away from my desk.

Our emails are automated and sometimes they get caught in spam filters so please check your junk folder just in case. If you paid via PayPal your order may have been put on hold for inspection. PayPal selects random payments to inspect for fraud; this is nothing to worry about and it will get released eventually. PayPal will often not let you know that this is happening but you can see the status of your payment by logging in to their site - if it says 'pending' this means it is being checked. It can take anywhere from a few hours to a few days for the process to be completed but it is unfortunately completely out of our hands so we cannot do anything to speed it up. You will receive a confirmation email once your payment has been released and we will get working on your order.

Of course! Leave us a message on your order if you’d like different colour findings or to swap out hooks for hoops. We may need to follow up with an email if we need to clarify anything or can’t provide what you’re asking for. If requests are made after the order is placed we can’t guarantee we will be able to carry out your requests but we will try our hardest! Please note requests for real gold or silver findings will need to be made as a separate order as these will be slightly more expensive.

Absolutely! Drop us an email or DM us on Instagram and we can have a chat about your ideas! It’s a very fluid process and we’ll keep you informed of everything along the way. Custom orders will require communication from the customer as we will be unable to proceed without confirmation on design, cost and timeframes.

Markets for 2024 are as follows: - Satanic Flea Market, Sunday 30th June, Elecrowerkz London. Find us on the 3rd floor from 12pm, entry £4 per person. Nearest tube station is Angel. We have a few other things in the pipeline for 2024 but nothing else confirmed as of yet. Keep an eye on our social media pages for updates and announcements!

We're not currently stocked at any shops. We have previously stocked at Love Local and Twisted Treats in Colchester, and the Pop-Up Club in Chelmsford and Westfield London.

Yes, we offer jewellery for rent for stylist pulls, photoshoots and events (based in the UK only). We require the full value of the item(s) to be paid upfront to cover the renting cost and deposit: Renting cost - 10% or 25% of the item value Deposit - 90% of the item value for ready to wear pieces; 75% of the item value for made-to-order pieces The deposit will be refunded upon the safe return of the item(s), providing there is no damage to the item(s). Any item(s) which are lost or damaged will void the rental agreement and result in the deposit being forfeited. Items can be rented for a maximum of 30 days and must be returned to us via tracked shipping by the 30th day. Each extra day where the item(s) have not been returned will result in an additional 5% of the item value being withheld from the deposit. Exceptions can be made in special circumstances; this will be discussed and decided on a case by case basis. If you would like to rent any of our jewellery, please see further information on our Rentals page and fill out the form below. Renting can only go ahead after we have confirmed your request.