Shipping, Returns & Adjustments

General Shipping Information

We are only able to ship to the UK via this website. Each country and state (and in some cases counties) have their own import laws and taxes and they’re constantly changing. We're not a limited company, nor are we lawyers or experts in international trade so if we got something wrong on here there could be consequences for us and for you and we want to avoid that at all costs! For shipping to the US, head over to our Etsy site.

Buyers are responsible for paying baseline shipping fees. Standard shipping costs £2.50 orders up to £50 and is free on orders over £50. Orders are generally shipped using Royal Mail services. All orders are shipped using tracked shipping services; 48 Hour as standard with 24 Hour upgrades available. Domestic orders valued over £150 will be automatically upgraded to Special Delivery Guaranteed by 1pm at no extra cost to the customer. Orders up to £2500 in value are covered by Royal Mail. The customer will receive tracking information via email once the package has been shipped. Bad Times Designs is not responsible for your order once it's in the Royal Mail network, however we will do everything we can to follow up on any missing or damaged parcels.

Processing Times

We have become busier than ever in 2024 (yay!) so please allow up to a week for your order to dispatch. Custom jewellery, made to order bracelets & necklaces and large orders may take a little longer to process. If we can foresee any major delays to the processing time of your order (i.e. illness, delays to supply shipments) we will inform you as soon as possible. Orders are generally shipped on Tuesdays and Fridays, however this may vary.

Local Delivery

If you live local to Chelmsford you can request local delivery at the checkout for £1.50. Hand delivering parcels is better for the environment and usually means you'll get your order quicker. We don't have a physical shop so local pickup orders will generally be hand delivered, however if you would prefer to meet in the town please let us know. Please note this option is geographically restricted by postcode so may not be available to everyone living in Chelmsford. If you don't live locally but are going to be in chelmsford soon after placing an order, drop us an email or DM to discuss an in-person handover.

Returns

We cannot accept returns for pierced jewellery due to hygiene reasons. All other items can be returned with 30 days of confirmed delivery. Refunds will be processed once the item has returned to our HQ. It is the buyer’s responsibility to pay for the shipping for the item to be returned. Items must be returned in their original condition, i.e. no damage caused by the buyer, and in original packaging where possible. If original packaging is not available, please ensure the new packaging provides adequate protection for the item. If the item is damaged in transit and it has not been adequately packaged, the refund may not be approved.

Rented Items

Our jewellery is available to rent (subject to agreement). Rented items will be dispatched within the same timeframe as purchased items. Express dispatch can be requested at an extra cost; depending on the type and quantity of the item(s) this may not always be possible but we will try our best to meet your needs. Rented pieces need to be returned to us within 30 days of the item(s) arriving with you unless we have agreed otherwise. Item(s) must be returned via tracked shipping with adequate compensation and the tracking number needs to be sent to badtimesdesigns@gmail.com once postage has been arranged. Each extra day where the item(s) have not been returned will result in 5% of the item value being withheld from the deposit. If an item is lost or damaged, the deposit will be forfeited. If you love the rented item and would like to keep it, please contact us to discuss this possibility. See our Rentals page for the full terms and conditions.

Adjustments

We totally understand that bodies change shape over time and we want to make sure you can enjoy wearing your BTD jewellery for as long as possible. If you have one of our made-to-order chainmail pieces and would like to get it adjusted to fit more comfortably, please drop us an email with your name, order number and new measurements. Cases are assessed on a case-by-case basis and we reserve the right to reject requests which would change the nature of the piece (i.e. changing a bracelet into a necklace) without further payment being made. Buyers are responsible for shipping costs for both directions but the first adjustment to a chainmail piece is free. Further costs may incur if we are requested to amend a piece more than once in a short period of time, however as previously stated, this is determined on a case-by-case basis. To note, buyers are responsible for providing accurate measurements when purchasing made-to-order chainmail (measurement guides are provided in item descriptions). If you are returning an item for adjustment, the final leg of the shipping can be purchased here.