Shipping and Returns
General Shipping Information
We are only able to ship to the UK via this website. Each country and state (and in some cases counties) have their own import laws and taxes and they’re constantly changing. We're not lawyers or experts in international trade so if we got something wrong on here there could be consequences for us and for you and we want to avoid that at all costs! For shipping to the US, head over to our Etsy site.
Buyers are responsible for paying baseline shipping fees (except in the case of local pickup or applying a discount code). Standard shipping costs £2.50 orders up to £50 and is free on orders over £50. Orders are generally shipped using Royal Mail services. All orders are shipped using tracked shipping services; 48 Hour as standard with 24 Hour upgrades available. Domestic orders valued over £100 will be automatically upgraded to Special Delivery Guaranteed by 1pm at no extra cost to the customer. Orders up to £2500 in value are covered by Royal Mail. The customer will receive tracking information once the package has been shipped. Bad Times Designs is not responsible for your order once it's in the Royal Mail network, however we will do everything we can to follow up on any missing or damaged parcels.
Dispatch Times
Our processing time for orders is generally 1-4 working days, however as custom jewellery and most chainmail pieces are made to order, orders containing these items, as well as larger orders, may take a little longer to process. If we can foresee any major delays to the processing time of your order (i.e. delays to supply shipments) we will inform you as soon as possible. Orders are generally shipped on Tuesdays and Fridays, however this may vary.
Local Pickup
If you live local to Chelmsford or if you happen to be passing through in the near future, feel free to drop us an email requesting local pickup and we will send you a custom code to remove £1 from your shipping fee. Hand delivering parcels is better for the environment and usually means you'll get your order quicker. We don't have a physical shop so a date/time and location, i.e. somewhere in the town centre, will be arranged for the handover between us and the customer. In some circumstances we may reach out to the customer and offer to hand deliver their order if you live nearby, however the customer is welcome to reject this and either collect the order themselves or pay for shipping.
Returns
We cannot accept returns for pierced jewellery due to hygiene reasons. All other items can be returned with 30 days of purchase. Refunds will be processed once the item has returned to our HQ. It is the buyer’s responsibility to pay for the shipping for the item to be returned. Items must be returned in their original condition, i.e. no damage caused by the buyer, and in original packaging where possible. If original packaging is not available, please ensure the new packaging provides adequate protection for the item. If the item is damaged in transit and it has not been adequately packaged, the refund may not be approved.
Adjustments
We totally understand that bodies change shape over time and we want to make sure you can enjoy wearing your BTD jewellery for as long as possible. If you have one of our made-to-order chainmail pieces and would like to get it adjusted to fit more comfortably, please drop us an email with your name, order number and new measurements. Cases are assessed on a case-by-case basis and we reserve the right to reject requests which would change the nature of the piece (i.e. changing a bracelet into a necklace) without further payment being made. Buyers are responsible for shipping costs for both directions but the first adjustment to a chainmail piece is free. Further costs may incur if we are requested to amend a piece more than once in a short period of time, however as previously stated, this is determined on a case-by-case basis. To note, buyers are responsible for providing accurate measurements when purchasing made-to-order chainmail and measurement guides are provided in the description of items where necessary.